This disclaimer applies to any message (like an email, SMS, tweet or post) we publish or send (or which passes through our information system), including its contents, any attachments and all subsequent messages or attachments. If there is a conflict between this disclaimer and any other, this one will apply.

If you are the recipient of the message from us
Messages are intended for the recipient only. If that is not you and you have received the message:

  • Please notify the sender using the contact details contained in the message. If this is not possible, then use the quickest means possible (like telephone). You must delete the message you received once you have notified the sender.
  • You must not forward, copy or otherwise transmit or disseminate the message or any of its contents to any person other than the named sender.
  • You may not print, save or store the message or any of its contents in electronic or physical form.

The message is confidential
The message is confidential, unless we state it specifically or if this is manifestly clear from the context (such as public posts or tweets, press releases and other official statements). The message may be subject to legal privilege and client confidentiality. If you are not certain whether the message is confidential, please check with the sender. Do not disclose it to anyone else. Only the person to whom the message was sent may use it. Do not add the sender’s contact details to a database for the purposes of direct electronic marketing without their consent.

The message may contain personal information
The message may contain personal information. Once you receive (or process) the personal information, you are responsible for protecting it and for processing it lawfully.

Copyright notice for message content
We own the content of our messages (and this message disclaimer), unless it is clear that someone else owns it. Copyright and other intellectual property laws protect the content. We reserve all rights we do not expressly grant.

Legal requirements related to the message
By communicating with us electronically, you consent to receiving messages from us electronically and agree that any agreement, notice, disclosure or other message transmitted electronically satisfies any legal requirement, including that it be ‘in writing’. Unless we agree otherwise, we are only deemed to have:

  • received a message once a person has responded to it; and
  • sent a message once reflected as ‘sent’ on our message server logs.

We are not responsible for loss
While we try to prevent harm, damage or loss that could relate to messages, we are not responsible or liable for any harm, damages or losses (including any lost profits, business interruption, loss of programs or data on information and communications technology (ICT) systems, or data corruption) arising from any message, including:

  • malicious software (malware)
  • if someone else changes a message, or it arrives incomplete or different from how it was sent if data is corrupted, or any denial of service
  • if any message is not delivered or incorrectly delivered;
  • the effect on electronic devices;
  • if it is intercepted; its interception;
  • if it is transmitted or its transmission in any encrypted medium.

We have taken reasonable precautions to check our messages do not contain malicious software (malware). We recommend that you check all messages you receive for viruses. We give no warranty as regards any message.

Personal use by senders
The views or opinions expressed in any message are not necessarily ours. They may be those of the individual sender, in which case they are personally responsible (not us). If any message contains offensive, derogatory or defamatory statements or materials, it is outside the sender’s scope of employment with us and only the sender can be held liable in their personal capacity.

We may intercept and monitor all messages
We reserve the right to intercept, monitor, filter, view, block, archive, backup, delete or disclose all messages. Employees do not have any privacy right in the creation, sending, receipt or storage of information (e.g. email messages, internet pages) on the systems of the organisation. If you do not want your message to be read by us, you must not communicate with us by messages.

Concluding agreements
We make no offer, acceptance, warranty or representation in our messages, unless we state it specifically or if this is manifestly clear from the context. Our messages are merely an invitation to do business. However, we may rely on and hold you to your offers, warranties, representations or other statements you make in your messages. Our representatives are not authorised to conclude agreements or bind us by message, unless a duly authorised representative confirms it. An automated response from us will not contractually bind us.

Resolving disputes
United Kingdom law applies to any message. We will resolve any dispute about a message by negotiation (direct talks to try to agree how to end the dispute); failing which mediation (talks in which a neutral third party tries to help the parties agree how to end the dispute); failing which arbitration (a hearing after which a neutral third party makes a binding decision about the dispute). Arbitration will be under Arbitration Foundation of United Kingdom. This clause will not stop a party from applying to court for urgent interim relief (temporary help) while the dispute resolution process is being finalised.

Who are we and who to contact for enquiries
If you have any questions or concerns, please contact –
Registered name: Credence Security DMCC
Company registration: 2006/025226/06
Primary address: 504 Swiss Tower, JLT, Dubai, United Arab Emirates

For the purposes of this disclaimer, ‘we’ or ‘us’ means the company above
We may change this disclaimer at any time. We will notify you of any changes by placing a notice in a prominent place on the website or by a message.